How to update your Outgoing Mail Server (SMTP) - Outlook Express
This document will show you how to configure Outlook Express with the most
up-to-date Outgoing Mail Server (SMTP) that bsolid uses.
Follow this tutorial if you can receive your email but cannot send mail.
Use it as well to simply make sure your email program is configured optimally.
1 - Open Outlook Express, go to the Tools menu and choose Accounts:
2 - This should open a dialog box named Internet Accounts. Make sure
you are on the second tab called Mail, and double-click on the name of your
bsolid email account (most likely, it will be named mail.yourwebsite.com).
3 - You should now see the following dialog box:
Go to the second tab called Servers.
Under Server Information, the name of your incoming mail server should be: mail.bsolid.net.
In the Outgoing Mail (SMTP) box, you should have: mail.yourwebsite.com
In the lower section, you should see a checkbox called My server requires authentication.
Please CHECK that box.
Now, click on the Settings button next to it.
4 - A dialog box like this one should have popped up:
Choose the second radio button called Log on using,
enter your username in the Account name box,
enter your password in the Password box,
make sure Remember password is checked,
do NOT check the last box called Log on using Secure Password Authentication
(SPA).
You can now click OK to confirm the changes.
This will close the current dialog box and take you back to the mail.bsolid.net
Properties window. Please click OK on that window to close it.
You should now be back on the Internet Accounts window. Click the Close button
to finish.
You should now be able to send out messages.
Try to send a test message.
If it does not work, try restarting your computer or changing the Outgoing mail
(smtp) to mail.bsolid.com
If you still cannot send out messages, call bsolid